Renaissance Pet Resort & Spa is staffed by Pet Care Attendants 24 hours a day, 7 days a week. We are available to administer medication, attend to special needs or serve specialized meals at any time of the day or night. While we are here 24/7, we do have office hours for check in and out, grooming, and pet supply purchases.
Monday – Saturday
8:00 am to 5:00 pm
10:00 am to 12 noon & 4:00 pm to 6:00 pm
Charges are billed nightly with a 12 noon departure. Pets may stay until closing time by taking advantage of daycare. Pets bathed on the day of departure are not charged the $28 day care fee.
We encourage you to pre-register online or in our office prior to your reservation. If registering at time of boarding, please allow 30 minutes to complete the registration process.
Pets must be current at time of stay. Proof of vaccination or titer testing from a Veterinarian is required. We apologize, but we cannot accept handwritten puppy vaccination books. Please ensure our office has the vaccination records PRIOR to arrival.
Dogs: DHPPC, Bordetella and Rabies are required.
Cats: FVRCP and FeLV are required.
Due to the extensive care and monitoring required for insulin dependent diabetic pets, an additional fee of $6 per day will apply. All other medication is $1 per dose.
Additional fees may apply for extensive medical care and/or special needs. Please talk with our staff if you feel your pet requires additional, geriatric, or palliative care during the stay. Please bring all medication in original containers. Please refrain from using pill boxes. It is very important we have all medication information should an emergency arise.
Please bring your pet’s food. We want to keep the diet as consistent as possible so please do not bring food your pet is not used to eating.
Every pet that stays with us has a different diet and different feeding routine. Please bring all meals individually bagged.
If your pet needs additional meals, specialized treats or has meal requirements that involve more than the typical dry and a topper such as chicken or canned food, or requires food to be prepared, we can accommodate for an additional fee per meal.
We serve meals at designated times and 3 meals per day is included in the nightly rate:
Breakfast: 5am – 7am
Lunch: 12 noon – 1pm
Dinner 5pm -7 pm
Do not feel obligated to have your pet fed three times a day. We would be happy to follow your pet’s normal routine, whether it be once, twice or three times a day. It can go under the feeding times.
Dogs sharing a room, but requiring supervision and/or separation during meals will incur a charge of $5 per meal.
We welcome treats. They are given randomly through out the day. If your pet is on a specific treat schedule, we are happy to accommodate, but it will be counted as an additional meal and incur a cost. Please check with us for more information.
All rooms offer beds, sheets, blankets, rugs, place mats and bowls in a centrally controlled environment.
Additional fees will apply for destruction of rooms, flooring, beds and furniture so please advise us if your pet is PRONE TO destructive behavior.
You are welcome to bring a toy and treats from home.
When booking a room, we cannot guarantee a specific room. Please advise us of the room type desired and we will do our best to accommodate your needs based on availability. We have 38 rooms but a limited number of Petite, Luxury and Royalty rooms. Please keep in mind the beds are not static in the rooms. We offer different size beds based on the size and individual needs of each guest.
Guests check in and out constantly and we do not have a big dog and a small dog area. While we separate by size, breed, temperament and age in the play yards, dogs of all sizes will be in the buildings.
The dogs are given an opportunity to go outside every 2-3 hours during the day and are monitored by on site staff should a need arise to go outside in the middle of the night. Additional cleaning fees will apply to pets who consistently relieve in the room. While we accept intact males, they are one of the most common reasons for additional charges. Puppies and elderly dogs often have additional fees for extra cleaning, too. We welcome the use of puppy pads as long as the puppies don’t see them as play toys.
Appointments for after hours arrivals & departures by special arrangement & an additional fee. Pets departing after hours are subject to the overnight rate in addition to the after hours fee.